Job Description

Administrator - HR, ServiceNow

Based in Portsmouth an Administrator is required to work for a major defence client on a 15 month contract.


  • Become a super user of the case management system - ServiceNow, providing guidance and support to the HR teams.
  • Monitor the shared mailbox, where notifications of new cases are registered, assign cases to the HR Teams in the lines of business.
  • Lead absence management, liaising with employees and managers as required.
  • Support the administration of the GIP (Group Income Protection) process.
  • Provide support to the lines of business HR Teams with case administration, including setting up meetings, correspondence with employees and taking notes at investigation meetings and hearings.
  • Lead on the businesses reporting requirements for cases, reaching into the line of business to ensure their reporting requirement are accommodated.
  • Undertake audits of ServiceNow (in liaison with the Employee Relations Manager) to ensure they are in date and appropriate records of cases are being kept.
  • Monitor consistency of cases across the lines of business, reporting good practices and any concerns into the Employee Relations Manager.
  • Support the line of business HR Teams in the co-ordination and administration of Employment Tribunal Claims.
  • Support the Employee Relations Manager on administration tasks .

Hourly Rate:- £12 PAYE

If you would like to be considered for this role please don't hesitate to click apply or call Daniel McShane for more information.

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