Job Description

Customer Care Manager - Manufacturing - Engineering

Surbiton based

£45,000 - £65,000 base salary plus bonus and benefits

Outsource UK are recruiting on behalf of a global Engineering client of ours who are looking to appoint a Customer Care Manager who will lead a multinational order management team and ensure that Customer queries are answered competently and within a timely manner.

This is a permanent role with a starting salary of up to £65,000 plus bonus and benefits.

Overview of the Customer Care Building role:

  • Management of the service and order processing team
  • Ensure Customer Care strategy is reaching high levels of customer satisfaction
  • Ensure Falcon Survey are handled in a correct manner and manage reminder activities if any.
  • Handling admin requests for quotations, tenders and orders from the public administration through purchase portals.
  • Be responsible to the good distribution of the incoming communication among the generic e-mail addresses into the right recipients.

Necessary skills, experience and qualifications required for this position includes:

  • Accuracy, attention to detail, excellent communication skills, listening skills, outgoing nature, team work spirit and ability to lead a team
  • B2B customer care professional for manufactured goods in diverse industrial / R&D areas is desired but not essential
  • Strong demonstrated experience with customer relationship

If you are a Customer Care Manager looking for a new opportunity either apply online or if would like to find out about other opportunities please contact or phone 0161 694 9216

Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.

Outsource UK - Curating Specialist Talent

Ready to Start?

Apply now
Outsource - taking care of everything