Job Description

Customer Sales Representative - Retail

Derbyshire

£21,500 per annum

Outsource UK's construction Client are looking to hire an Internal Sales Rep to act as a focal point for customers for the provision of a wide range of information e.g delivery schedules.

Responsibilities include:

  • Portraying an excellent company image to customers, encouraging repeat business
  • Achieve service targets and overall business target across the establishment, maintenance and improvement of business relationships and market knowledge within a designated territory
  • Deliver a best in class orders service by identifying customer needs and going the extra mile
  • Make the best economic use of the company resources to ensure delivery to the satisfaction of the customer
  • Liaise with customers, solve problems provide information, resolve complaints appropriately
  • Develop relationships and build rapport with internal and external customers
  • Decide delivery priorities in the event of supply problems and guide dispatch through a revised schedules
  • Support investigation into customer queries, with recommendations to resolve
  • Communicate issues discovered with transport of stock availability and help update office board/information screens
  • Liaise with production/dispatch personnel to anticipate potential customer service issues and seek to resolve any such problems
  • Communicate with customers to inform them of the status of delivery, discussing alternative solutions with them, updating dispatch comments each time

Experience Required

  • Experienced in customer service delivery
  • Able to work collaboratively with the team
  • Able to work under pressure
  • Excellent telephone manner
  • Customer focused approach
  • Organised with an ability to prioritise

For more information please contact Liam Fahey on 01616949207/lfahey@outsource-uk.co.uk

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