Job Description

Customer Support Analyst - Material Planning

Based in Desford a Customer Support Analyst is required to work on an 6 month with the likely hood of extension for one of the world's leading manufacturers of off-highway machinery and diesel engines.


  • The Customer Support Analysts role is to deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base.
  • Working with suppliers to ensure that material is on hand, managing packages, improving relationships.
  • Managing systems and make sure suppliers are working as they should
  • Providing technical information, entering and expediting orders whilst handling customer problems with professionalism and diplomacy to deliver an exceptional Customer Experience.
  • Working with a global team (China, India, US).

Skills and Experience required:

  • Understanding of MRP process and supply chain
  • Knowledge of manufacturing processes
  • Team player with good negotiation skills and has the ability to thrive in a fast-paced work environment with high Expectations
  • Ability to work to deadlines, self-starter and self-motivated.
  • Excellent Stakeholder Management
  • Excel skills highly desirable
  • Power BI advantageous
  • Data analytics
  • Continuous improvement background desirable.

If you would like to be considered for this role please don't hesitate to click apply or call Daniel McShane for more information.

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