Job Description

Role Description

* Undertake a number of tasks to support the account management element of the Expense team

* Reconcile information using set processes and procedures and escalate any anomalies

* Monitor, chase and perform actions to clear aged creditor balances

* Cross train with other members of the team on multiple ERPs (payment systems)

* On occasion provide first point of customer service contact by phone or email, delivering an efficient service to all appropriate customers

* Support the delivery of new working methods to improve the effectiveness of the team / function as directed by the Supervisor.

Role Responsibilities

* Undertake repetitive tasks, with the aid of work instructions, applying business knowledge/experience to relevant situations.

* Complete tasks when directed by the team leader/supervisor or in line with a defined task list.

* Reconcile information using set processes and procedures and escalate any anomalies.

* Support the team supervisor with data gathering for the Operational Framework, service assurance and internal audits and be aware of the importance of governance.

* Support the delivery of new working methods to improve the effectiveness of the team / function as directed by the Supervisor.

* Have knowledge of continuous improvement and support ideas generation.

* Deputise for the Supervisor when required.

* Have an understanding of the team in which they operate and how their duties contribute to the area in which they operate.

* Complete training to ensure an understanding of all systems, processes and work instructions.

* Ensure compliance with the BAE Systems Operational Framework and any relevant legislation.

* Escalate any risks to service or non-compliances to the Supervisor.

* Keep accurate records as required by the department's procedures.

* Provide cover when required, for example rota working where applicable to cover service window.

* Actively support and contribute to service level, joint goals and process improvement.

Typical Knowledge, Skills and Qualification Requirements

Knowledge

* Working knowledge of Microsoft Office, especially Excel and be comfortable in operating IT systems generally

* Be able to understand and operate in accordance with clearly defined operational processes

Skills

* An ability to understand when to escalate matters for senior input

* Ability to work at a fast pace, sometimes working under pressure

* Effective communication of information both written and verbally

* Understand the importance of accuracy of information, data and services.

* High standards of accuracy

* Excellent interpersonal, teamwork and communications skills

* Self motivated, enthusiastic team player with a positive'can do' attitude

* Ability to interpret customer policies and procedures

* Comfortable exchanging information with mainly internal, but occasionally external, customers

Qualification

* Minimum 4 GCSE's at Grade C or above including Mathematics and English

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