Job Description

Role Description

  • Undertake a number of tasks to support the account management element of the Expense team
  • Reconcile information using set processes and procedures and escalate any anomalies
  • Monitor, chase and perform actions to clear aged creditor balances
  • Cross train with other members of the team on multiple ERPs (payment systems)
  • On occasion provide first point of customer service contact by phone or email, delivering an efficient service to all appropriate customers
  • Support the delivery of new working methods to improve the effectiveness of the team / function as directed by the Supervisor

Role Responsibilities

  • Undertake repetitive tasks, with the aid of work instructions, applying business knowledge/experience to relevant
  • Complete tasks when directed by the team leader/supervisor or in line with a defined task
  • Reconcile information using set processes and procedures and escalate any
  • Support the team supervisor with data gathering for the Operational Framework, service assurance and internal audits and be aware of the importance of
  • Support the delivery of new working methods to improve the effectiveness of the team / function as directed by the
  • Have knowledge of continuous improvement and support ideas
  • Deputise for the Supervisor when required.
  • Have an understanding of the team in which they operate and how their duties contribute to the area in which they
  • Complete training to ensure an understanding of all systems, processes and work
  • Ensure compliance with the BAE Systems Operational Framework and any relevant
  • Escalate any risks to service or non-compliances to the
  • Keep accurate records as required by the department's
  • Provide cover when required, for example rota working where applicable to cover service
  • Actively support and contribute to service level, joint goals and process improvement

Typical Knowledge, Skills and Qualification Requirements

  • Working knowledge of Microsoft Office, especially Excel and be comfortable in operating IT systems generally
  • Be able to understand and operate in accordance with clearly defined operational processes
  • An ability to understand when to escalate matters for senior input
  • Ability to work at a fast pace, sometimes working under pressure
  • Effective communication of information both written and verbally
  • Understand the importance of accuracy of information, data and services.
  • High standards of accuracy
  • Excellent interpersonal, teamwork and communications skills
  • Self motivated, enthusiastic team player with a positive 'can do' attitude
  • Ability to interpret customer policies and procedures
  • Comfortable exchanging information with mainly internal, but occasionally external, customers
  • Minimum 4 GCSE's at Grade C or above including Mathematics and English

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