Job Description

Financial Customer Support Officer/Telephony Mortgage Support - Permanent - Solihull, Birmingham

Outsource UK is looking to recruit a Support Services Officer to work for a Financial Services Client as part of a busy Mortgages Division

You will work as part of a telephone based team handling new lending enquires, communicating with intermediaries to develop and maintain excellent relationships. You will be receiving and making calls from intermediaries and first mortgage applicants to confirm/verify lending criteria, giving accurate updates on outstanding information on applications, and dealing with Solicitors queries to ensure applications complete in a timely manner.


  • Excellent written and verbal communication skills
  • Previous experience in a Telephone/Telephony based role
  • An understanding and knowledge of the mortgage industry and its products
  • Knowledge of the buy-to-let mortgage market

What you will get in return

  • £18000-£21000 + 22 days holiday (increasing with service and options to buy or sell holidays)
  • Matched pension contributions up to 6%
  • Excellent Professional Training & development
  • Plus lots of other health & wellbeing, financial, career development and social benefits
  • Monday - Friday 8.30am - 5.30pm

Outsource UK - Curating Specialist Talent

We're one of the largest independent staffing companies in the UK, focussed on Technology, Change and Engineering talent. For over 30 years we have been taking care of everything for jobseekers and clients alike. We pride ourselves on listening to your needs and working closely with you to find the right role or hire for you.

Outsource - taking care of everything

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Outsource - taking care of everything