Job Description

Outsource UK are currently seeking a Infrastructure Operations Manager for a 6 month contract to work for a leading Financial Company based in London.

This role will be working from home until foreseeable but may change when restrictions are lifted.


The objective of the Assignment is for the Consultant is to work closely with the selected outsource provider to deliver and manage all aspects of IT Operations in order to effectively support the Bank's mission and goals across all of the Bank's countries of operation. Defining and owning Product Roadmaps for technologies used to deliver all Infrastructure Services and ensuring they closely align with the Bank's IT Service Strategy. Reporting to the Director of Infrastructure and Operations and working closely with all teams across the IT Department whilst liaising with Service Providers and many areas of the Bank as appropriate.


The Consultant shall carry out the following tasks under the Assignment:

  • Lead and manage the IT Services Operations team, providing coaching and guidance and maintaining cohesion and motivation amongst staff and service providers in a hybrid staff/outsourced organisational structure.
  • Accountable for developing and implementing relevant Policy and Standards within the IT Governance framework
  • Run the business as usual activities for Infrastructure, including daily monitoring requirements and minor up-grades.
  • Continually review the technology market place and propose enhancements and changes to the Bank's IT infrastructure with a view to improve performance, resilience, functionality and business value, with supporting business cases.
  • Accountable for developing and implementing relevant Policy and Standards within the IT Governance framework
  • Define and Govern infrastructure technology standards.
  • Develop and present proposals and budget requirements for infrastructure services and maintenance.
  • Responsible for efficient work and resource planning and delivery across IT Service Operations.
  • Responsible for day to day budget execution and where appropriate project budgets for IT Infrastructure initiatives.
  • Work with the outsource provider to maintain relevant contracts so that they are up to date and renewed and/or tendered as necessary to ensure suitable levels of support and software compliance.
  • Manage the activities of Infrastructure service providers, vendors and consultants. Monitor and challenge the performance of all aspects of the Bank's IT contracts to ensure the best available levels of service are maintained.
  • Create and manage resource plans for the MYIP
  • Manage and Coach 4 Principal level direct reports.
  • Strong Infrastructure and Operations background
  • Previously worked for a Financial Company
  • Excellent Communication and Interpersonal skills

If you would like to be considered for this position please click 'Apply' and Outsource UK will be in touch.

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