Job Description
IT Support Analyst
Manchester - occasional travel to other offices
£31,000
Shift-based (08:00–16:00 / 09:00–17:00 / 10:00–18:00) + out of hours rota
Outsource UK are recruiting for an enthusiastic and proactive IT Support Analyst to join a Manchester-based team supporting a multi-site professional services environment.
If you’re a hands-on IT support professional who enjoys variety, thrives under pressure, and takes pride in delivering excellent customer service, this could be a great next step.
The Role As an IT Support Analyst, you’ll provide first-class technical support across multiple UK offices including Norwich, Birmingham, Cambridge, London, Leeds, and Oxford. You’ll be responsible for troubleshooting hardware and software issues, supporting core IT systems, and ensuring colleagues have the tools they need to work effectively.
This role operates on a rotating shift pattern and includes participation in an out-of-hours support rota.
Key Responsibilities
We’re looking for someone who combines technical knowledge with a customer-first mindset. You’ll ideally have experience in a similar IT support role and be confident working independently while also contributing as part of a wider team.
You’ll be:
Apply Now If you’re looking for your next IT Support role in Manchester and want to join a busy, professional environment where no two days are the same, apply today.
Inclusion Statement:
Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.
We’re proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We’re here to support you every step of the way.
We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences.
Manchester - occasional travel to other offices
£31,000
Shift-based (08:00–16:00 / 09:00–17:00 / 10:00–18:00) + out of hours rota
Outsource UK are recruiting for an enthusiastic and proactive IT Support Analyst to join a Manchester-based team supporting a multi-site professional services environment.
If you’re a hands-on IT support professional who enjoys variety, thrives under pressure, and takes pride in delivering excellent customer service, this could be a great next step.
The Role As an IT Support Analyst, you’ll provide first-class technical support across multiple UK offices including Norwich, Birmingham, Cambridge, London, Leeds, and Oxford. You’ll be responsible for troubleshooting hardware and software issues, supporting core IT systems, and ensuring colleagues have the tools they need to work effectively.
This role operates on a rotating shift pattern and includes participation in an out-of-hours support rota.
Key Responsibilities
- Providing day-to-day IT support to users across multiple UK offices
- Managing and maintaining laptops, printers, scanners, and other hardware
- Supporting Microsoft Office and other business-critical applications
- Monitoring systems, diagnosing faults, resolving issues, and escalating when required
- Handling up to 100 service desk tickets per week
- Supporting networks, telephony, and core infrastructure
- Assisting with AV and meeting room setups to ensure smooth internal and client meetings
- Basic data patching and hands-on technical support
We’re looking for someone who combines technical knowledge with a customer-first mindset. You’ll ideally have experience in a similar IT support role and be confident working independently while also contributing as part of a wider team.
You’ll be:
- Proactive, organised, and able to prioritise effectively in a busy environment
- Confident communicating with a wide range of stakeholders
- Methodical, detail-focused, and committed to delivering excellent service
- Comfortable following established IT tools and procedures
- Curious and adaptable, keen to learn and apply new technologies
Apply Now If you’re looking for your next IT Support role in Manchester and want to join a busy, professional environment where no two days are the same, apply today.
Inclusion Statement:
Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.
We’re proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We’re here to support you every step of the way.
We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences.
