At Outsource UK, we’re pleased to share an update on our latest customer feedback results - a 4.8-star Feefo rating and a Net Promoter Score (NPS) of 88.
These scores place us firmly in the world-class category for customer experience (that’s any score above 70!) and reflect the people-first approach that sits at the heart of everything we do.
Listening and learning through feedback
Feedback plays a huge part in how we evolve and grow as a business. Every review shared through Feefo helps us understand how we’re doing, what we can improve and how we can make every interaction even better.
Our Feefo Working Group reviews each comment carefully as a valuable opportunity to listen and learn. Because to us, recruitment is all about relationships built on trust, care, and understanding.
What makes an NPS of 88 world-class?
An NPS measures how likely people are to recommend a company, with anything above 70 is considered world-class.
With a score of 88, our feedback shows that the people we work with, both our clients and contractors, feel supported, valued, and confident in the service we provide.
It’s a reflection of the dedication shown across every area of Outsource UK. From our Specialist Recruiters and Contractor Care team to our Payroll and Marketing teams. We're all working together to deliver an inclusive, consistent experience.
The people-first difference
We’ve built our reputation on putting people first.
We take the time to understand what really matters to the people we work with, whether that’s helping a contractor find their next opportunity or supporting a client in building a diverse, high-performing team.
Through our Inclusion Ambassadors and Diversity, Equity and Inclusion Steering Group, we make sure that equity, accessibility, and belonging are woven into every part of our process - not added as an afterthought.
That’s what makes our approach to recruitment truly world-class.
Giving back through growth 🌳
We’re also proud that our feedback journey has a positive environmental impact.
Thanks to the valuable reviews we’ve received through Feefo, we’ve funded the planting of over 1,000 trees with our their sustainability initiative, Treefo.
Every piece of feedback helps us grow as a business and supports our commitment to giving back to the planet too!
Thank you for sharing your feedback
To everyone who’s shared their thoughts and experiences - thank you. Your feedback continues to shape how we work and reminds us why we’re so passionate about what we do.
If you'd like to read all of our reviews, head over to our what do our customers say webpage.
