Outsource UK is proud to announce it has received the Feefo Platinum Trusted Service Award 2026 for the second year in a row, recognising its continued commitment to delivering consistently high-quality, people-led customer service.
The Feefo Platinum Trusted Service Award is awarded only to businesses that have achieved Gold Trusted Service status for three or more consecutive years. It’s based entirely on verified customer feedback, making it a credible measure of service consistency. This places Outsource UK among a small group of organisations demonstrating sustained service excellence year after year.
Verified customer feedback drives Platinum recognition
Feefo established the Trusted Service Awards in 2014 to spotlight businesses that lead with transparency and authenticity. Because the awards are based entirely on feedback from real customers, they offer a clear and reliable view of how consistently a business delivers against expectations.
In 2025, Outsource UK achieved:
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A 26.7% increase in verified feedback volume compared to 2024.
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An average service rating of 4.81 stars, up from 4.63 in 2024.
These results reflect a strong culture of listening to feedback and building long-term relationships with candidates, contractors, permanent placements and clients across the business.
You can read more about what our clients and candidates say about working with Outsource UK.
What Outsource UK and Feefo say
Ellie Ford, Marketing and Communications Manager at Outsource UK, said:
“Winning the Feefo Platinum Trusted Service Award for the second year running is something we’re incredibly proud of! Increasing both our feedback volume and our overall rating shows how much value people place on consistency and care. Linking feedback to positive environmental impact through Treefo is another way we show that we mean what we say and follow it through with action.”
Tony Wheble, CEO at Feefo, congratulated the winners:
“It is a privilege to celebrate companies like Outsource UK that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, Outsource UK isn't just winning an award; they are building the long-term confidence that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve.”
Delivering consistent, human-led service in 2026
As businesses and consumers move further into 2026, consistency, transparency and reliability continue to shape decision-making. In a market increasingly influenced by AI-driven interactions and digital saturation, customers are actively seeking businesses that deliver clear, human-led experiences they can rely on.
The Platinum Trusted Service Award recognises organisations like Outsource UK that have embedded service excellence into their day-to-day approach - moving beyond customer satisfaction to create genuine advocacy through consistent action.
Turning customer feedback into environmental impact
At Outsource UK, feedback doesn’t just inform improvement - it also helps create positive impact.
In November 2023, Outsource UK was one of the first organisations to sign up to Treefo, turning verified customer feedback into meaningful environmental action. Through this partnership, customer reviews contribute directly to tree planting initiatives that support carbon reduction, biodiversity and long-term sustainability.
You can read more about how Outsource UK is turning customer feedback into environmental impact through Treefo.
What this means for our clients and candidates
Winning the Feefo Platinum Trusted Service Award for the second year running reinforces Outsource UK’s commitment to:
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Consistently high-quality service
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Honest, open communication
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Long-term partnerships
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Listening to feedback and acting on it
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Making responsible, values-led decisions
It’s a reflection of the people behind Outsource UK and the relationships they build every day.
Want to find out more about working with Outsource UK?
If you’re looking to work with a people-first talent solutions provider, we’d love to talk. Get in touch with Mark Harris (MHarris@outsource-uk.co.uk / 07810 392994) to find out how Outsource UK can support your hiring needs.
