Job Description

People Experience Advisor
Client: Globally Known Technology and Gaming company!
Pay: TBC- around £300-£400 per day
Contract Length: TBC- Likely 6-12 months
Location: London
Hybrid working
Start: ASAP

The Opportunity: People Experience (PX) / HR Advisor
As part of our People Experience team, you’ll gain exposure across the full employee lifecycle. You’ll work closely with colleagues in all areas of the People function, playing a vital role in delivering an exceptional employee experience across the organisation.
Key Responsibilities

Provide professional PX support to employees across multiple countries in the EMEA region.
Manage employee cases through a ticketing system, ensuring a positive experience and meeting agreed SLAs.
Identify case trends and opportunities to improve processes, enhance employee and manager self-service, and streamline workflows.
Manage family leave and flexible working requests, partnering with managers and employees to ensure smooth processes.
Oversee benefits administration, such as long service awards and incentive allocations.
Support onboarding activities, leading engaging new hire induction sessions.
Conduct pre-employment checks, including referencing and right-to-work verifications, ensuring compliance with internal policies and legal requirements.
Maintain accurate records in HR systems, ensuring secure and compliant document storage.
Prepare contracts, letters, and other employee documentation promptly and accurately.
Build strong relationships across the business, treating all employees fairly and in line with best practice and employment legislation.
Escalate cases as needed when issues cannot be resolved at the first point of contact.

What You’ll Bring

Experience in a PX or HR Advisor role, with exposure to HR processes, policies, and best practices across multiple EMEA countries.
Excellent communication skills in English; additional European language skills are advantageous.
Strong team player, collaborative and supportive in achieving team goals.
A process improvement mindset, proactively identifying and driving opportunities to enhance how we work.
Confident in delivering in-person onboarding sessions, providing a welcoming first experience for new hires.
Curious and keen to understand both the “why” and the “how” behind processes and decisions.
Sound understanding of HR legal principles, particularly relating to the UK and EMEA.
In-depth knowledge of UK right-to-work requirements, with a track record of maintaining compliance.
Exceptional organisational skills, high attention to detail, and the ability to manage complex requests and prioritise workloads effectively.
A customer-focused approach, dedicated to delivering excellent service within defined SLAs.
Proficient in Microsoft Office (Teams, Excel, Word, Outlook).
Experience with HRIS platforms such as Workday or ticketing systems like ServiceNow is a plus.