Job Description
Customer Support Officer - Collections
Solihull - Hybrid
£21,000 - £23,500 + benefits
Monday to Friday - Occasional weekend work
Outsource UK is currently recruiting for a Customer Support Officer to work for a leading UK bank as part of their Collections team on a permanent basis.
The role is responsible for efficiently and effectively recovering any money due on consumer portfolios within the current regulatory frameworks. This will involve dealing with both verbal and written communication with customers and authorised third parties.
If you have a strong customer service background, excellent listening skills, and the ability to deal emphatically with vulnerable customers or sensitive situations this could be a perfect opportunity for you.
Our client has a fantastic training and onboarding program in place so you do not need prior collections experience although it would be a bonus.
Working hours: 36.5 hour working week
8.30am - 5pm twice a week
10am - 7pm twice a week
8.30am - 1.45pm once a week.
Additional weekend hours are required for this role. They consist of 2x Saturday shifts (9-1) in an 8-week period. You will agree your hours upfront so it will be the same every week.
Benefits:
Solihull - Hybrid
£21,000 - £23,500 + benefits
Monday to Friday - Occasional weekend work
Outsource UK is currently recruiting for a Customer Support Officer to work for a leading UK bank as part of their Collections team on a permanent basis.
The role is responsible for efficiently and effectively recovering any money due on consumer portfolios within the current regulatory frameworks. This will involve dealing with both verbal and written communication with customers and authorised third parties.
If you have a strong customer service background, excellent listening skills, and the ability to deal emphatically with vulnerable customers or sensitive situations this could be a perfect opportunity for you.
Our client has a fantastic training and onboarding program in place so you do not need prior collections experience although it would be a bonus.
Working hours: 36.5 hour working week
8.30am - 5pm twice a week
10am - 7pm twice a week
8.30am - 1.45pm once a week.
Additional weekend hours are required for this role. They consist of 2x Saturday shifts (9-1) in an 8-week period. You will agree your hours upfront so it will be the same every week.
Benefits:
- Generous holiday allowance, with a day off for your birthday!
- Paid community volunteering
- Company-wide, profit-sharing bonus
- Pension plan - they contribute up to 10% of your annual salary
- Life assurance and personal accident cover
